It was delivered to the wrong house by UPS.
Spectrapure worked with me immediately to resolve.
The other house must have given it back to UPS and it was delivered to may house 5 days later.
Shipping was fast, support replied immediately, and followed up to see that it did arrive.
Product was exactly what I expected and had perfect packing, fitment and operation.
I love the water testing pen, worth every penny. Get the one with the added temperature read out.
During the severe winter storms that just ravaged the country my RODI system froze and broke. I ordered replacement parts from spectrapure and received them very quickly and was able to get my system up and running again without having to buy a whole new system. I will definitely use them again in the future if and when the time comes.