Send us your feedback
Let us know.
Due to the increased costs and handling for shipments outside of the US and Canada, we will only consider international shipments on orders with a minimum $500.00 purchase. Orders to Canada are a minimum $25.00 plus shipping costs.
(For example: a MaxCap® RO/DI-90 has a dimensional shipping weight of 33 lbs. UPS charges for shipping from Arizona to Germany would be $700.00. This estimate includes the duty charge, handling fees, system price and local sales taxes.)
Our checkout procedure will automatically reject any orders for shipment outside of the United States, so there are special procedures you must follow - outlined on this page.
Minimum purchase total of $500.00 plus actual shipping costs. Orders to Canada are a minimum $25.00 plus shipping costs.
All orders sent abroad must be paid in full by International Money orders, American Cashiers Check or wire transfer prior to shipping. (Wire transfers will have an additional charge of $45.00) NO Credit Card purchases with the exception of Canadian-issued cards. (Our credit processing company will not provide services for non-USA issued cards, so we are unable to accommodate by credit card.)
Request International shipments only by email sent to firstname.lastname@example.org, and include all of the following information:
a) List all items you would like to purchase, including quantities, product descriptions, prices, etc.
b) Provide complete contact information and shipping address.
c) Phone number and email address of purchaser.
International orders are processed and shipped a bit differently than orders sent within the contiguous United States.
Shipments are dropped off once or twice weekly which may delay the shipment.
Orders not shipped within the contiguous United States—the 48 U.S. states on the North American continent south of Canada plus the District of Columbia—are considered international orders. International orders are not eligible for Spectrapure.com's free shipping promotions and additional surcharges may apply. It is important to note that not all products we carry can be shipped internationally. If you have a question it is best to call and ask first. We apologize for any inconvenience.
International customers may purchase from Spectrapure using Visa, MasterCard, American Express, Discover or PayPal for orders up to about $1000 with prior approval (call). Any brokerage fees, tariffs and/or taxes will be billed to you directly by the shipping courier. International customers placing their first order with us must fax or email a copy of the front and back of their credit card along with a copy of a photo ID that has the billing address printed on it. This is a precautionary measure to protect you and our company from fraudulent activity.
International customers must use the same billing and shipping address. If you are an international customer and would like your order sent to an alternate address, you must first contact your credit card company and request that they add the alternate shipping address to their records or you can pre-pay for the order using a bank wire transfer. All first-time international orders over $1000 must be paid via bank wire transfer. We will email you the wire transfer information after you've placed the order.
Drop-ship and special ordered merchandise can require an additional 3-4 weeks for delivery. Overweight and/or oversized merchandise may be subject to additional shipping charges. Some products are available in 220/240V configurations; please contact us for pricing and details.
Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs. Warranties for some products are handled directly by the manufacturer. Please click here for details.
NOTE: Please contact your country's Customs Department for current regulations regarding the importation of the items you intend to order. Some countries require you to obtain a permit before importing certain products, such as foods, additives and test kits. All orders and portions thereof returned to Spectrapure.com will be considered refused packages and automatically assessed a 25% restocking fee.
Note: Spectrapure is NOT responsible for International Shipping Duty Fee’s. If you have a question on this, please call.
Once we receive your email with the above complete information, we will process your order.