Thank you so very much for your most recent assistance (in particular).? I have been a customer for a decade or thereabouts.??

First I want to thank you for working with me on a amicable solution to the situation that?occurred recently?whereby you agreed to replace a membrane that had gone bad because of an injured-but-not-dead permeate pump, and I agreed to replace the permeate pump at regular price.??

And I want to thank you in even a more profound way as to how I am ten times more pleased with my system overall now for one simple reason; you instructed me to perform a minor modification to bypass the?air gap faucet when putting in the new membrane (which was unfortunately not passed along to me previously, which turned out to be a major cause of the previous new membrane's failure that I had just purchased).

THIS ONE QUICK MINOR MOD. has to me completely boosted my love for the system significantly, simply for the reason that IT DOES bypass the?air gap faucet, thereby eliminating the constant loud annoying "PSSSSSSSSSSSSSSS-T, PSSSSSSSSSSSSSSSSSSSSSS-T, .. . . " that used to drive me crazy and make me wrap hand towels around the air outlet of the faucet and clamp the ends with a clothespin just to muffle the obnoxious sound, which helped at least.? But then soon the hand towel would get wet and moldy and smelly and well, it was a long, ongoing problem which I had been told all along there was no way around, but yet this one mod. along with the slightly bigger membrane turned out to be a godsend to me!!!

I am MUCH happier with my system now, to say the VERY least!!!? 

Helping me to balance the flow restrictor helped to get the flow going really great too, so thanks for that as well!

Sincerely,

Michael

Dear SpectraPure,

I wanted to write a brief note that expresses my most sincere gratitude for your assistance and personalization attention. Without your generosity it would not have been possible to begin my project: Chemistry of the Saltwater Reef this school year. On behalf of my school district, principal, chairperson, students and myself we thank you.

Sincerely,

Mr. Lee
Science Teacher

Dear SpectraPure,

It's nice to deal with concerned professional people once in a while. I could not be more satisfied with your attitude & your product. Speedy results as well.

Thank you very much,
Tony

Just wanted to express how happy I am to have received my RO membrane replacement. I calculated I am getting a 99.1% rejection rate and I couldn't be happier. Thanks for taking care of my problems, your service is above excellent!

-Retzius

From a customer on Reef Central.com (TO VIEW THE WHOLE DISCUSSION CLICK ON THE LINK)

http://www.reefcentral.com/forums/showthread.php?s=2d7d823dc21ce7af252ba2ba8897c271&threadid=950899

Let me give an update on this issue so that everyone can be benefited by it.

After my previous post, I left for a business trip for 2 weeks. So for 2 weeks my RODI system is pretty much stagnant.

So when I came back and started the system again, I smell the bad odors again from my RO output. This is within my expectations as I can imagine the water being stagnant for 2 weeks. My RO output reads 20ppms.

So, i took out the membrane and sterilize it again with Hydrogen Peroxide again. This time I notice that the Red slime on the edge of the membrane is barely noticeable. I rinse the Membrane housing with bleach. Put back the system and my RO out reads 2ppm TDS again.

The next day, I received the "special" cartridges from Spectrapure. What i was told is that this is the new 0.2um absolute pre filter that will remove Virus and bacteria and should last 5 times longer than conventional filter.

i swap out the pre filter and carbon block with this new set of cartridges. Amazingly, my RO out reads 0 ppm with this new pre filter!!. My pressure stay at 60psi and i will continue to monitor how long this 0.2um plug up. My concern for this is that since the micron is so low, it might plug up pretty quickly. But we shall see. My area i guess is the best place to test this since my local water contain a lot of sediment.

I still smells the bad odors for about 10-20secs when the output start running. After discussing this with Charles from Spectrapure, here is my next step.

1. Take out the filter cartridges and fill all the housing with Hydrogen peroxide.
2. With only the membrane in the housing, I will start my RODI system with Hydrogen peroxide .
3. When the output water starts trickling out, shut off the system and hopefully the pressurize hydrogen peroxide will get into o the thin layer of the membrane.
4. soak the membrane for 30mins.

My previous method only soak the exterior of the membrane and thus I guess the bacteria still exist inside.

Just to give an update to make sure this is time tested.

Since my last post on 11/13 with the Hydrogen peroxide to get rid of my Bacteria-foul membrane, my RO membrane is doing great with no bad smells. The RO output reads around 001 ppm.

I contribute this to 2 things

1. The 0.2um absolute pre-filter is effective is filtering out the Bacteria and Virus as it claim it does.
2. running the Hydrogen peroxide under pressure in the membrane does indeed cure my issue.

The 0.2um last much longer than I anticipated. It had been 2 months and the pressure gauge still reads like the 1st time.

Just wanted to post a little thank you to SpectraPure and their customer service team.

I had an issue with an RODI unit I purchased a while ago and they went above and beyond to take care of getting the issue fixed and sending me the replacement part needed to get my system up and running again.

I would not hesitate to purchase another product from this company.

Great job you guys!


-Chris

Scott / Spectra pure-

The lady who does tech support is a queen. Tell her that--I have been tearing my hair out, and she not only helped me get my 'stuff' organized and working, she did it without making me feel like an idiot. I'm sure I was an example of the perfect tech support call too

TIM

On behalf of the Grand Rapids Marine Aquarium Society (GRMAS), would like to thank you for helping make our 2nd Annual Frag Swap a huge success. We greatly appreciate having the support of such a great company!

Your donation of the DI Filter Kit was a huge hit in our raffle.

(ABOUT THE LITERMETER III)

Hands down one of the best purchases I've made
Nice work!

Charles,

I just wanted to drop you a note to say thank you for the fine service provided to me by Dana. My old unit was at least 18 years old and she helped me (and my plumber) to install the new unit. We love it! Dana is very knowledgeable, capable and helpful employee who let me know that my satisfaction has her goal.

We're very pleased with our new unit. it is always a pleasure to deal with a professional like Dana. Thank you for having her on your staff!

Best regards

Tom